Specific instances handled in Norway

NCP Norway handles complaints against companies operating in and from Norway.

The process is non-judicial. NCP Norway provides a platform for dialogue and mediation between the parties, assisting them in efforts to find solutions that are in keeping with the Guidelines and NCP Norway’s procedures.

Ongoing specific instances

When the Contact Point receives a complaint, the company complained against will be offered the opportunity to provide a response. The Contact Point will then make an initial assessment, based on specific criteria, of whether the the issue raised warrants further examination. This assessment will be published within three months of receipt of the complaint.

If the NCP concludes to take the issue raised into consideration, the parties will be offered dialogue and mediation, with the aim of reaching an agreement on how to resolve the matter. This may form the basis for an agreement or a joint statement from the parties. If the parties do not reach an agreement, NCP Norway will investigate the matter. In both cases, the matter will be concluded with a public final statement from the NCP, which will be published within 18 months of receipt of the complaint. In complex cases or in the event of unforeseen events, this may take longer.

The parties undertake to maintain confidentiality during the period of dialogue and mediation. The same applies to the mediators and the NCP until the final statement is published

Mapuche-Williche vs Statkraft AS in Chile

The complainants claim that Statkraft AS has not acted in line with the OECD Guidelines for Multinational Enterprises on Responsible Business Conduct when it comes to risk-based due diligence assessments, with particular emphasis on inadequate involvement of indigenous peoples with regard to land rights, environmental aspects and religious traditions in connection with the development of hydroelectric power plants in the Pilmaiquén watershed in southern Chile.