The NCP system serves as a resource for organisations and individuals when
they believe that a business has failed to observe the OECD Guidelines.
The process is non-judicial and is the only internationally recognised grievance mechanism for responsible business conduct.
NCP Norway provides a unique platform for dialogue and mediation between the parties,
assisting them in efforts to find solutions that are in keeping with the Guidelines and that
are acceptable to both parties. The solutions have had positive effects beyond
the individual cases by influencing the activities of other companies.
NCP Norway handles complaints against companies operating in and from Norway.
The process must be impartial, predictable, equitable and in line with the Guidelines.
Cases are processed in accordance with the procedures set out in the OECD Guidelines
and NCP Norway’s case-handling procedures.
NCP Norway often uses external mediators. The cases are frequently complex, and it can
be beneficial to use experienced mediators with expertise on the issues raised.
In some cases, the parties’ trust in the process can be enhanced by engaging international
mediators, without national ties to either party, and who have knowledge of the industry that the complaint relates to.
Photo: Fredrik Naumann/Felix Features
“The OECD complaints mechanism has clear parameters for what is to take place and what the possible outcomes may be. Clear parameters give the parties predictability.”
Knut Kaasen, Professor, Faculty of Law, University of Oslo