Case handling

The NCP confirms receipt of the complaint and forwards it to the company named in the complaint, which is then invited to respond. The NCP coordinates with other NCPs when required.

The NCP determines whether the complaint warrants further examination.
The case is taken / not taken forward for consideration.

Dialogue and mediation
The NCP facilitates dialogue and mediation to assist the parties in reaching
an agreement.

Examination
If dialogue and mediation are refused or mediation is not successful, the NCP will examine the case based on the OECD Guidelines.

The NCP prepares and publishes its final statement. If the parties have reached an agreement,this is usually included in the final statement. If the parties do not reach an agreement, the final statement will include an assessment of whether the company has observed the Guidelines and can include recommendations to the company.

The NCP follows up on the agreement and/or any recommendations
in the final statement and issues a follow-up report based on this.