How to submit a complaint

Complaints submitted to the NCP must be in writing and should be substantiated.
The complaint should include a description of the issue, reference(s)
to the relevant section(s) of the Guidelines and an explanation of what the
complainant seeks to achieve.

NCP Norway carries out an initial assessment of whether the issue raised warrants
further examination by taking the following criteria into account:

• the identity of the party concerned and its interest in the matter;
• whether the issue is material and substantiated;
• whether the enterprise is covered by the Guidelines;
• whether there seems to be a link between the enterprise’s activities and the issue raised in the specific instance;
• the extent to which applicable law and/or parallel proceedings limit the NCP’s ability to help resolve the issue and/or implement the Guidelines;
• whether an examination of the issue would contribute to the purpose and effectiveness of the Guidelines.